Juliana Oliveira
The Silenced Communication
“Enabling” and “Communication” are two words that can provide an effective training method when including the cabin crew. After initiatory research on cabin crew’s point of view on how training should be held, the initiatory results directed me to the necessity of not dismissing the body language and looking deeper to what cabin crew is transmitting. My researched allowed me to verify how much the cabin crew desires and is prepared to have an active participation during trainings.
By calling it “the silenced communication”, I propose to talk about what can we, as instructors, provide a less silenced communication, more proactive and allowing cabin crew to feel empowered. It is of my utmost interest of creating an environment where the instructors do not forget those who are at the front row, the crew who desires to be seen and active, and improving communication in a way that no cabin crew feels silenced and quiet.
Communication is creating the empowering ability of not being silenced; this will allow training methods to become more effective and humanized. When communicating effectively, flights will be safer, and threat and error will see a diminution.
I propose to talk about focusing on what proper and bad communication does to us, the mental impact, the visibility that cabin crew is thirsty to have, suggest training methods and practice how this silenced communication affects everyone. Reading each one’s body language properly, identifying them and understand that each cabin crew is an individual and not a number.
To enable (empower) the world airline industry, we need to place more focus on our ability of being excellent communicators, observing beyond the obvious and understanding that each cabin crew is an individual with potential.
