Cabin Crew Training Conference


WATS 2024 is entirely dedicated to airline simulation and training, allowing you to discover the latest innovative training solutions for cabin crew. Supported by the training industry and subject matter experts, the WATS 2024 Cabin Crew Training Conference will provide practical solutions for those day to day challenges and offer key insights into the future of the industry.

Cabin Crew Conference Moderator: Ian Mitchell, Air Canada

Day 1 – Tuesday 30th April 2024

 0930-1030  Session 1 – Opening Remarks & Keynote Presentations (all streams)
Room: i1-4
1) Michael Whitaker, Administrator, Federal Aviation Administration
2) Captain Erika Armstrong, Pilot (Part 135 & 121) / Director of Marketing, Advanced Aircrew Academy
The Pilot Brain: How Personality Affects Safety

1030-1115  Coffee Break
Sponsored by: EPST/COMPASS

1115-1245  Session 2 – Regulatory & Market Outlook (all streams)
Room: i1-4
1) FAA Update
2) Roger Marszalek, Director, Market Strategy & Product Marketing – Civil Aviation, CAE
Aviation Talent Forecast

1245-1415  Lunch

1415-1545  Session 3 – Opening of the Cabin Crew Stream & Training for Crew Member Wellness
Room: i4
1) Dr. Paulo Alves, Global Medical Director, Aviation Health, MedAire, Inc.
Crew member Training Impact on Airline Operations: A Focus on Health, Security and Overall Safety
2) Dr. Carlin Clarke, PhD, Facilitator, Leadership Development, Breeze Airways
Caregiver or Authority Figure? Managing the Two Faces of Flight Attendants’ Leadership for Increased Resilience
3) Michelle Mock, Inflight Crew Assistance Program Manager, Southwest Airlines
Are You Okay?

1545-1630  Coffee Break
Sponsored by: EPST/COMPASS

1630-1800  Session 4 – Training Innovations and Insights
Room: i4
1) Victor Potesta, Head of Commercial Aviation Program, Columbia Institute
Multimodal Learning in Cabin Crew Training: A CBTA Perspective
2) Ivan Noël, President & Founder, Inflight Innovations & Inflight
How Competency-Based Training and Assessments Play a Vital Role
3) Trevor Dale, Chief Executive, Atrainability Ltd.
How Do You Move from Assessment of an Hours-Based Training Course to a CBTA Framework? Timing is Everything

1800-1900  Networking Reception in Exhibition Hall

Day 2 – Wednesday 1st May 2024

0900-1030  Session 5 – Training for Crew Member Safety
Room: i4
1) Davy Snowdon MBE, Founder & CEO, Pristine Condition International
Navigating the Skies of Aviation Culture Change
2) Adam Seegmiller, Owner, Tactical Awareness Consulting / Consultant, Tulmar Safety Systems Inc.
Dealing with Unruly Passengers in Commercial Aviation
3) Jose Alfonso, Founder & Co-Owner, Empower Communications Group
Tackling the Gorilla in Scenario Based Training

1030-1115  Coffee Break
Sponsored by:

1115-1245  Session 6 – Human Factors & Evolving Concepts in Cabin Crew Training
Room: i4
1) Emily Hooker, Learning and Development Manager, SkyPeople Training
Adapting to Generation Z
2) Michaela Klasner, MA, LPC, Your Path Counseling & Mediation
The Resiliency-Learning Connection: Can We Learn It? Can We Foster It?
3) Anne Sølvsteen Knudsen, CEO, NaviMinds ApS
Epigenetics – The New Black! And Thoughts About the Future Training in Cognitive Processes and Mental Health

1245-1415  Lunch

1415-1545  Session 7
Room: i4
1) Eric Lipp, Founder/Executive Director, Open Doors Organization & Craig Kennedy, Project Coordinator, Open Doors Organization
How to Recognize, Handle and Report Service Animal Situations Under Part 382
2) Paul Stevens, CEO, Mayflower College
Communication without Understanding is Just Noise – The R-E-S-P-E-C-T Principle of Communication
3) Tanya Phipps, Aviation Safety Inspector & Francisco Gruneiro, Aviation Safety Inspector, Federal Aviation Administration
Training Cycle Extension

1545-1630 Coffee Break
Sponsored by:

1630-1800  Session 8 – Cabin Crew Training Workshop
Room: i4

Day 3 – Thursday 2nd May 2024

0900-1030  Session 9 – Looking to the Future: Adapting to Emerging Technologies
Room: i4
1) Aliesha Staples, CEO, StaplesVR
How to Get Started with Emerging Technologies
2) Levi Breeding, Human Factors Research Specialist, Federal Aviation Administration & Tanya Phipps, Aviation Safety Inspector, Federal Aviation Administration
Extended Reality in Cabin Safety
3) Ali Preissinger, Team Lead, Inflight eLearning & Programming, American Airlines, Christin Orban, Specialist, Inflight Training, American Airlines & David Jones, President, Quantified Design Solutions
Virtually There: A Journey in Cabin Crew Training

1030-1115  Coffee Break

1115-1245  Session 10 – XR Goes Mainstream (all streams)
Room: i2/3
1) Amanda Bentley, Senior Director Integration Sales, Americas, Tobii & Dr. Aki Nikolaidis, Chief Science Officer, VTR
Building Disruptive Training with XR and Eye Tracking
2) Fabi Riesen, CEO & Founder, Loft Dynamics
Virtual Reality in Motion
3) Dr. Julian Abich IV, Senior Human Factors Engineer, Quantum Improvements Consulting
Multi-Pilot Mixed Reality Simulator for Aviation Training

1245  Closing Remarks

WATS 2024 Sponsors & Partners

Diamond Sponsor

The cae logo on a white background

Gold Sponsor

Gold Sponsor

Silver Sponsor

The boeing logo on a white background

Silver Sponsor

Silver Sponsor

Touch & Go Solutions Logo

Bronze Sponsor

artemis aerospace logo

Bronze Sponsor

Bronze Sponsor

Bronze Sponsor

Bronze Sponsor

MOOG logo in the background

Bronze Sponsor

Symbiotics logo

WiAT Sponsor

Organised By

Halldale Group logo

Conference By

The CAT magazine logo

Supported By

The icao logo on a white background
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