Norman MacLeod

After a career in the UK Royal Air Force, during which he was involved in a variety of operational training development projects, including flight simulator procurement, computer-based systems training and curriculum design. He then acted as a consultant in CRM design and delivery, working in over 100 airlines around the world. Latterly, he spent 8 years as the Human Factors Manager at Cathay Pacific Airways in Hong Kong where he was responsible for managing the LOSA programme as well as delivering the CRM programme to 3000 pilots and over 10,000 cabin crew.

He has writtenn for CAT Magazine, spoken at WATS, EATS and APATS. He is the author of two books on training design in aviation and his most recent book, published in 2021, is the first to take a competence-based approach to pilot CRM.

He is currently working with Astrom Training, Vancouver, to develop comptence-based CRM e-learning.