Michaela Klasner began her aviation career in 1991 with Trans States Airlines as a Flight Attendant after receiving a Bachelor of Science degree in Psychology and Speech Communication from Southern Illinois University Edwardsville. During her time in Industry, Michaela moved through the ranks from Flight Attendant, IOE Check Flight Attendant, Inflight Management and in 2005, with the start-up of GoJet Airlines, Michaela transitioned to the team tasked with getting the airline certified and establishing the Inflight Department. Her responsibilities included development of policy and procedure, manual writing and construction, and successfully meeting the requirements of the certification process as an air carrier. Michaela served in the role of Director of Inflight Service where her responsibilities included Inflight Training and Line Operations until going to work for the Federal Aviation Administration in 2021.
During her career in aviation, Michaela continued her education, obtained a Master of Arts degree from Lindenwood University in Professional Counseling and broadened into a career as a licensed therapist and mediator in Illinois and Missouri. While the two career paths may seem very differet, knowing, learning, and focusing on “systems”, be it an airline operation or a family, can lead to better system health.