Cabin Crew Training Conference
WATS is entirely dedicated to airline simulation and training, allowing you to discover the latest innovative training solutions for cabin crew. Supported by the training industry and subject matter experts, the WATS 2025 Cabin Crew Training Conference will provide practical solutions for those day to day challenges and offer key insights into the future of the industry.
Cabin Crew Conference Moderator: Ian Mitchell, Air Canada
Day 1 – Tuesday 8th April 2025
0900-1030 Session 1 – Opening Remarks & Keynote Presentations (all streams)
1) Jennifer Homendy, Chair, National Transportation Safety Board (NTSB)
2) TBD
3) Jean-Michel Bigarré, President & Founder, AMFTA
AMFTA Panel Discussion
1030-1115 Coffee Break
1115-1245 Session 2 – EXPO TIME
1245-1415 Lunch
1415-1545 Session 3 – Opening of the Cabin Stream / AQP & CBTA
1) Jamie Leggett, GM – Cabin Crew Training, Jet2.com, Fran Scibilia, Training Manager, Jet2.com, Connor Beardmore, Creative Director, Latitude83 Aviation & Joseph Whale, Creative Director, Latitude83 Aviation
What We Found at WATS 2024
2) João Cunha-Rêgo, Cabin Crew Training Manager, TAP Air Portugal
Our Journey in Implementing CBTA for Cabin Crew Training
3) Christian Popp, Chief Strategy Officer, MINT Software Systems
Mindful Data Collection: Balancing Design and Human Interaction in AQP, EBT & CBTA
1545-1630 Coffee Break
1630-1800 Session 4 – Crew Safety & Wellness
1) Jose Alfonso, Founder & Co-Owner, Empower Communications Group
Cabin Crew Personal Safety Awareness
2) Antonio Noel-Prussia, Senior Lecturer in Aviation, Amsterdam University of Applied Sciences
The Customer Experience Performed by Trained Cabin Crew Members
3) Davy Snowdon MBE, Founder & CEO, Pristine Condition International
The Ultimate Gadget: How AI and Humans Can Lift Safety to New Heights
1800-1900 Networking Reception in Exhibition Hall
Cabin Crew Conference
sponsored by:
Day 2 – Wednesday 9th April 2025
0900-1030 Session 5 – Human Factors
1) Natalie Scarr, Quality & Compliance Manager, British Airways
Closing the Gap Between Training and Flying
2) Victor Potesta, Head of Commercial Aviation Program, Columbia Institute
Enhancing Cabin Crew Soft Skills
3) Søren Seindal Agner, CEO, AEROTEAM Training Solutions
Introducing Scenario-Based Training in the Training Environment
1030-1115 Coffee Break
1115-1245 Session 6 – Training Innovations
1) Frederick Reitz, Managing Director, SAFESky Inc.
Mastering Conflict Resolution Among Crew, Passengers & Vendors in the Airline Industry
2) Richard Gomez, VP Aviation Products Worldwide, MedAire
Beating the Clock: Effective In-Flight Medical Training Necessary for Critical Moments
3) Gemma Aiuto, CEO / COO, Crosby Aviation Training / T-C-Alliance & Ronald Macintyre, Chief Learning Officer, T-C-Alliance
Rethinking Initial Training to Attract and Retain the Next Generation
1245-1415 Lunch
1415-1545 Session 7 – Evolving Technology
1) Birdy Raghoonundun Gunputh, Senior Manager Safety Training/Policies, Standards & Legal Requirements, Lufthansa Aviation Training
Training Paradigm Shift: The Next Level
2) Denis Manson, Technical Director, Ten Hammers Digital Training
Improving the Realism of Cabin Door Trainers
3) Ali Preissinger, Developer, Inflight Digital Media, American Airlines, Christin Oban, Specialist, Inflight Training, American Airlines & David Jones, President, Quantified Design Solutions
Virtually There: A Journey in Cabin Crew Training
1545-1630 Coffee Break
1630-1800 Session 8 – Workshop
• Jose Alfonso, Empower Communications Group
Time Sequenced Scenario Based Drills for Self Defense: Identify-Respond-Control-Care
• Ali Preissinger, Christin Orban, Bryce Romero, American Airlines & David Jones, Quantified Design Solutions
Hands-on Practical VR Workshop
• Søren Seindal Agner, AEROTEAM Training Solutions
MAYDAY
Day 3 – Thursday 10th April 2025
0900-1030 Session 9 – Enhancing Training Effectiveness
1) Tanya Phipps, Aviation Safety Inspector, Federal Aviation Administration
2) Enrique Argento, Cabin Crew Training Manager, Dubai Air Wing
Instructor Selection, Training & Standardisation
3) Debbie Curl-Nagy, Delivery Director, TiER1 Performance
The Art of Facilitation: Upskilling the Next Generation of Instructors
1030-1115 Coffee Break
1115-1245 Session 10 – Emerging Technology (all streams)
1) Nigel Sargent, Director Flight Simulator Operations, Alaska Airlines
Additional Capabilities of FTDs
2) Fabi Riesen, CEO & Founder, Loft Dynamics
Faster, Safer Pilots
3) Samuel Chandra, Managing Director, Deepsky
Using Agentic AI to Personalise Theory Delivery
1245 Closing Remarks
